Shipping

Shipping

 

It can be sent to an address selected by you (home, work, etc. - never a PO Box).

For shipping address to Hong Kong, Macau & China, please visit our Hong Kong site www.ruemadame.com/hk_en.

For other shipping addresses, please visit our international site www.ruemadame.com/it_en.

 

DELIVERY INFORMATION FOR DESTINATIONS


 

Hong Kong:

Delivered: 2-4 working days
Cost: Free shipping on order over HKD400. HKD50 of shipping fee will be applied to orders under HKD400.

 

Asia:

(Japan, Macau, Malaysia, Singapore, South Korea, Taiwan)

Delivered: 3-5 working days
Cost: Free shipping for single orders over USD 100; otherwise, the shipping fee is HKD 200.

 

Australia:

Delivered: 3-5 working days
Cost: Free shipping for single orders over AUD 135; otherwise, the shipping fee is HKD 200.

 

Europe: (Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany Greece, Ireland, Italy Luxembourg, Monaco, Netherlands, Norway, Poland, Spain, Sweden & SwitzerlandUK)

Delivered: 3-5 working days
Cost: Free shipping for single orders over USD 200; otherwise, the shipping fee is HKD 200.

 

USA: 

Delivered: 3-5 working days
Cost: Free shipping for single orders over USD 100; otherwise, the shipping fee is HKD 200.

(Shipping fee may change based on special promotions.)

 

DELIVERY TIME


We endeavour to dispatch all products ordered within 24 hours after the order has been placed and accepted by us, subject to stock availability and quality checks.

Hong Kong

In Hong Kong, orders are delivered 5.5 days a week, excluding Sundays and statutory Public Holidays.

Rest of World

Orders are delivered Monday to Friday, subject to DHL international courier delivery times in your country.

Restrictions on jewelry

We are currently unable to dispatch orders containing jewelry to Russia or China. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.

 

TAXES AND DUTIES


Taxes and duties are calculated according to your shipping destination.

Most countries are shipped to on a Delivery Duty Paid (DDP) basis, which means that all relevant import taxes and duties will be covered and handled by Rue Madame.

The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

 

Australia

Malaysia

Austria

Monaco

Belgium

Netherlands

Czech Republic

Norway

Denmark

Poland

Finland

Singapore

France

South Korea

Germany

Spain

Greece

Sweden

Ireland

Switzerland

Italy

Taiwan

Japan

United Kingdom

Luxembourg

United States

Macau

 

 

Customers placing orders from countries not listed above will be served on a Delivery Duty Unpaid (DDU) basis, you will be responsible for the payment of all import tax and duties levied by the country to which the products are shipped and payment of the said tax and duties is necessary for the release of the products ordered from the Customs on arrival. Our courier, DHL or SF Express, will contact customers about the details of any import duty to pay. We advise you to contact your local customs authority to determine the cost of import tax and duties of your order prior to your placing orders with us.

 

SHIPPING


 It can be sent to an address selected by you. (home, work, etc. - never a PO Box)

We endeavour to dispatch all products ordered within 24 hours after the order has been placed and accepted by us. You will be given an indication of the expected delivery time after you have placed your order online. Rue Madame’s teams will try their best to meet these estimates but cannot guarantee that such estimates must be met.

Rue Madame insures each order through transit up until it is delivered to you. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by Rue Madame. You also accept the associated transfer of responsibility in the same way.

Rue Madame provides free shipping on all orders in the HK Site and above USD100 in the International Site. In the international site, orders under USD100 will be subjected to a shipping fee of HKD200. Rue Madame reserves the right to update its shipping policy at its sole discretion without prior notice.

Please allow extra time for your order to be processed during public holidays and busy periods. For a list of Hong Kong public holidays, please click here.

Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.

If you refuse a shipment from Rue Madame, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Rue Madame. This amount will be deducted from your merchandise refund. Please contact us your shipping and handling questions or comments.

 

IN-STORE COLLECTION


To add convenience and flexibility to your shopping experience, you can order online and opt to personally collect, or send a representative for, your purchase from a pre-designated Rue Madame store during weekdays.

This service is available for orders placed in Hong Kong and to be collected from ifc mall store or Lee Garden 2 store.

Simply select the Pick Up In Store option on the Shipping page at Checkout. This option will only be displayed if your selected shipping country is Hong Kong. We will notify you once the order is ready for pick up. You will have 2 weeks’ time to collect it in designated store.

To collect your order present your printed order confirmation and the credit card used to make the purchase or, a photo ID of the person named as collecting on your behalf.

 

INSURANCE


Rue Madame insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Rue Madame and transfer of responsibility in the same way.

 

IMPORTANT INFORMATION


Please allow extra time for your order to be processed during public holidays and busy periods. For a list of Hong Kong public holidays, please click here.

Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.

If you refuse a shipment from Rue Madame, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Rue Madame. This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to customercare@ruemadame.com.

For more information, you may refer to our Terms & Conditions.